How do I return an item?

Refund/Return Policy:

Restocking fee is contingent upon whether restocked items require us to carry more inventory to fulfill your order. If we must order more than we need or if the item is a special order, restocking fee assessed will be 20%-50%. These returns cause us to take in more inventory then we have space allocated.
If your order is taken from our current stock, 0-10% restocking fee will be assessed. Returns that are caused by our error in shipping the wrong product has no restocking fee. By purchasing from us, you agree to the returns/refund policy whether or not you have read our refunds/ returns policy.

• returns must be delivered intact. we will credit the portion returned to us that is unbroken during return receipt. (we advise you to purchase insurance for high value items/orders)

• returned item must be in new and unused condition.

• customer must request RMA (return merchandise authorization) within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• special orders are charged 50% restocking fee. Custom order are nonreturnable because we cannot restock to inventory if returned.

• unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Refunds are contingent upon inspection of item(s) once we receive it.

Must obtain RMA number. Items returned without RMA numbers will not be refunded.

Please send RMA requests to cs.rackcrafts@gmail.com. State the items and quantities to be returned. No reason for return is required. (By submitting RMA request, you affirm items being return are in new and unused condition)

Customer is responsible for return shipping costs.

We highly suggest you purchase insurance and / or for return shipping high value orders as items do become damaged or lost in the mail. We can only refund orders that we receive safely back into our possession.

Rackcrafts.com

626-286-3455